Regulations; Minor protection standards

§ 1. SUBJECT OF THE REGULATIONS

1. The Regulations define the rules for providing services, responsibilities, and staying on the Hotel premises and are an integral part of the agreement concluded by signing the registration card, as well as by making a reservation/check-in or paying a deposit or the full amount for the stay at the Hotel. By performing the aforementioned actions, the Guest confirms that they have read and accept the terms of the Regulations.
2. The Regulations apply to all Guests staying on the premises of Dwór Czarneckiego - Hotel, Restaurant, Wellness&SPA.
3. The Regulations are available for inspection at the hotel reception, in every hotel room, as well as on the Hotel's website www.dworczarneckiego.pl.

2. HOTEL DAY

1. The hotel room is rented per night.
2. The hotel day lasts from 2:00 pm to 12:00 pm the following day.
3. The hotel guest should specify the length of stay, and if not specified, it is assumed that the room is rented for one night.
4. Reservations at Dwór Czarneckiego remain valid until 12:00 am on the planned day of arrival.
5. A request to extend the stay beyond the period indicated on the day of arrival should be notified to the reception by 10:00 am on the day the room rental term expires.
6. The Hotel will consider requests to extend the stay as far as possible.
7. Cancellation of a stay reservation without incurring financial costs should be made:
   - for organized groups up to 1 month before the planned arrival date;
   - for individual Guests by 12:00 pm on the day for which the reservation was made.
8. In the event of no-show without canceling the reservation or cancellation after the above deadline, the person who made the reservation is liable for 100% of the reserved stay value.

§ 3. RESERVATION AND CHECK-IN

1. Hotel guests are required to check-in based on an identity card or passport, with the hotel reserving the right to verify the information entered on the registration card against the ID, identity card, or other identity-confirming document.
2. Unregistered persons may be present guest-wise in the hotel room from 7:00 am to 10:00 pm, after notifying the reception in advance.
3. The presence of unregistered persons in the hotel guest's room after 10:00 pm is tantamount to the tenant's consent to paid accommodation of those persons in the room. Accommodation of each person will be charged according to the price of an extra bed from the price list available at the hotel reception.
4. The hotel guest may not transfer the room to third parties, even if the period paid for has not expired.
5. Reservations are considered guaranteed if a prepayment of 20% of the value is made within 7 days from the reservation date. Lack of deposit may result in cancellation of the reservation.
6. If a room reservation is not canceled by 6:00 pm on the day of arrival or the guest does not arrive at the planned date, the deposit is non-refundable.
7. The Hotel reserves the right to collect a credit card pre-authorization or a cash deposit equal to the total amount due for the entire stay upon check-in.
8. In multi-person rooms, the remaining places may be rented at the request or with the consent of the guest renting the room.
9. Children up to 5 years old may sleep in their parents' beds free of charge.
10. In case of the guest's resignation from the stay during the hotel day, the Hotel does not refund the fee for that hotel day.

§ 4. SERVICES

1. The Hotel provides services according to its category and standard. In case of any quality complaints, please report them as soon as possible at the reception to enable immediate action.
2. The Hotel is obliged to ensure:

• conditions for full and unrestricted rest of Guests;
• safety of stay, including confidentiality of Guest information;
• professional, courteous, and efficient service in the scope of provided services; room cleaning and exchange of hotel bedding and towels;
• breakfast in the form of a buffet for more than 10 people staying at the hotel, otherwise breakfast sets are served;
• monitored parking;
• relaxation zone in SPA (SPA bathtub, sauna, steam bath, salt grotto, heated loungers) during SPA&Wellness center operating hours;
• fitness club;
• Wi-Fi;
• a technically efficient service - in case of malfunctions that cannot be remedied, the hotel will make efforts, as far as possible, to change the room or otherwise mitigate inconveniences;
• the hotel commits to promptly respond to reported comments and complaints regarding service levels, functioning of hotel equipment, cleanliness, and order by taking actions to immediately remove defects and deficiencies;

3. On Guest request, the hotel provides additional services free of charge:

• providing information related to stay and travel;
• wake-up calls at a designated time;
• luggage storage for registered hotel guests;
• availability of iron and ironing board at a designated place;
• cribs for infants upon prior notification of the desire to borrow during room reservation. The Hotel reserves the right to provide a crib only if it is not already allocated to other hotel guests.

§ 5. GUEST RESPONSIBILITY

1. Children under 12 years old should be under constant supervision of legal guardians on the Hotel premises. Legal guardians bear material responsibility for any damages caused by children.
2. The hotel guest is materially responsible for damage and destruction of hotel equipment and technical devices caused by themselves or their visitors.
3. Each time leaving the room, the Guest should check door locking and leave the key at the reception.
4. The behavior of Guests and persons using the hotel services should not disturb the peaceful stay of other Guests. The Hotel may refuse further service to a person violating this rule.
5. The Hotel may refuse to accept a Guest who during a previous stay grossly violated the hotel regulations, causing damage to hotel property or Guests, or otherwise disrupted the operation of the hotel.
6. The Hotel has a statutory lien on items brought by the Guest to the Hotel in case of delayed payment or non-payment for the stay or services provided.
7. For fire safety reasons, it is prohibited to use heaters, kettles, electric irons, and other similar devices not part of the room equipment in hotel rooms.
8. In case of detected smoking in the room or bathroom, a penalty for additional washing of curtains, upholstery, bedding, etc. (equivalent to one hotel day) will be charged.

§ 6. HOTEL RESPONSIBILITY

1. The Hotel is responsible for loss or damage of items brought in by Guests within the scope defined by Articles 846-849 of the Civil Code.
2. The hotel's liability for loss or damage of valuables, money, securities, and items of scientific or artistic value is significantly limited if these items are not deposited at the reception.
3. The Guest should notify the hotel reception of any damage immediately after noticing it.
4. The Hotel reserves the right to refuse to accept for storage items of high value, large sums of money, items threatening safety, or large-sized items that cannot be accommodated in the deposit.
5. The Hotel is not responsible for damage or loss of cars or other vehicles belonging to Guests.

§ 7. RETURN OF LEFT ITEMS

1. Personal items left in the hotel room by a departing guest will be sent at their cost to the address provided.
2. If no such instruction is received, the hotel will store these items for 3 months and then donate them to charity or public use.

§ 8. QUIET HOURS

1. Quiet hours are in effect at the hotel from 10:00 pm to 6:00 am the following day.

§ 9. COMPLAINTS

1. Guests have the right to file complaints if they notice deficiencies in the quality of services provided.
2. All complaints are accepted at the Reception.
3. Complaints should be submitted immediately after noticing any deficiencies in the service standard.

§ 10. ADDITIONAL INFORMATION

1. Payments for the stay at the hotel and other charges, such as phone calls, additional services, damage fees are collected exclusively by the reception cashier or hotel office.
2. Breakfast buffet is served in the breakfast room from 7:00 am to 10:30 am. If there are few Guests, breakfast sets are served.
3. Breakfasts and dinners are consumed within the restaurant premises. Taking food out of the restaurant is prohibited.
4. It is forbidden to take dishes and other items out of the restaurant as well as to consume own food and alcohol there.
5. SPA&Wellness center is open Monday to Friday from 10:00 am to 10:00 pm, Saturdays from 10:00 am to 9:00 pm, and Sundays from 10:00 am to 6:00 pm. The Hotel reserves the right to change SPA&Wellness center operating hours on holidays and non-working days.
6. A sudden failure of one of the devices mentioned in § 4 item 2 and the resulting inability to use the service for which the device is necessary does not entitle the Guest to claim compensation or refund because of this failure.
7. Jakub's Club is a place where Guests have at their disposal billiard tables, foosball, and darts. Additional information is available at the Hotel reception.
8. Hotel guests can use the following services for a fee:

• extra bedding set
• room service.

§ 11. ADDITIONAL PROVISIONS

1. Pets are accepted at the hotel. The pet stay regulations are available on the website.
2. Smoking is completely prohibited in the hotel and its immediate surroundings outside designated smoking areas.
3. It is forbidden to store dangerous goods in the hotel rooms - weapons and ammunition, flammable, explosive, and illuminating materials.
4. The Guest agrees to the storage and processing of personal data in accordance with the Personal Data Protection Act (Journal of Laws of 2002 No. 101, item 926, as amended) by Hotel Dwór Czarneckiego Zdzisław Czarnecki with its registered office in Choroszcz near Białystok, Porosły-Kolonia 54 A, for purposes necessary for the Guest's stay at the Hotel and use of other services provided by the Hotel. The Guest has the right to access and correct their personal data.
5. Solicitation and itinerant sales on the Hotel premises are prohibited.
6. Excessive noise, unpleasant odors, and creating situations that disturb, harm, or irritate other hotel guests are prohibited.
7. Guests are not allowed to make any changes in hotel rooms and their equipment, except for slight rearranging of furniture and equipment, not affecting functionality and safety of use.

PERSONAL DATA PROCESSING

Dwór Sp.z o.o. makes every effort to process guest data with the highest security standards according to the General Data Protection Regulation of April 27, 2016 (Official Journal of the EU L 119 of 05.04.2016) (hereinafter referred to as GDPR).

PERSONAL DATA PROCESSING Dwór sp.zo.o. makes every effort to process Guest data with the highest security standards according to the General Data Protection Regulation dated April 27, 2016 (Official Journal of the EU L 119 of 05.04.2016) (hereinafter referred to as GDPR).

1. The administrator of your personal data is Dwór Sp.zo.o. with its registered office at Słowacka 17, 15-611 Białystok;
2. The purpose of processing is:

a) handling submitted inquiries - based on Art. 6 sec. 1 lit. a GDPR - consent of the data subject;
b) hotel room reservation - based on Art. 6 sec. 1 lit. a GDPR - consent of the data subject;
c) execution of the hotel service contract - based on Art. 6 sec. 1 lit. b GDPR;
d) marketing of the data controller's services - based on Art. 6 sec. 1 lit. a GDPR subject to obtaining consent of the data subject;
e) ensuring safety of persons and property within the hotel and restaurant through video monitoring - based on Art. 6 sec. 1 lit. f GDPR;

3. Personal data will be stored:

a) concerning submitted inquiries - for 30 days;
b) concerning reservations - for 12 months from the reservation date;
c) concerning performance of the hotel service contract - for 5 years from the end of the year in which the hotel stay took place;
d) processed for marketing purposes - until withdrawal of consent by the data subject or cessation of business reason;
e) in video monitoring systems - for 30 days.

4. Recipients of personal data may be:
   a) external accounting office;
   b) hotel service booking platform provider;
   c) companies providing marketing services;
   d) provider of applications for sending commercial information;
   e) entities authorized to obtain personal data under legal provisions,
5. You have the right to request from the administrator access to your personal data, correction, data portability - concerning purposes arising from legally justified interests pursued by the administrator or contract execution of hotel service, and with regard to the scope of granted consent - also have the right to deletion or processing restriction, objection to processing, and withdrawal of consent at any time;
6. You have the right to lodge a complaint with the supervisory authority;
7. Providing personal data is voluntary, however refusal may result in
   a) refusal to provide hotel service - concerning data processed for contract conclusion purposes;
   b) refusal of reservation - concerning room reservation;

Your data will not be profiled.